Written by epgonline.org - Last updated 26 July 2018

Privacy Policy

Last updated on 14th May 2018


By using this website, you signify your acceptance of the following Privacy policy along with our Terms of Use.

If you do not agree, please refrain from using the website.

We reserve the right to update and modify these Terms and Conditions and Privacy Policy at any time. Any significant updates will be displayed on this page and communicated to you by email if we hold your personal information. Please note that you are responsible for updating us if your email address changes. Irrespective of the successful delivery of that communication, use of our website and services after 30 days of notification signifies your acceptance of those changes and agreement to be bound by the revised Terms and Conditions.

We respect the privacy of visitors to this website and are committed to safeguarding that privacy while providing the highest possible quality of service. 

We will only use information that we collect about you lawfully in accordance with the United Kingdom Data Protection Act 1998 and the EU Parliament General Data Protection Regulation (GDPR).

epgonline.org has policies in place to protect personal data collected under its control.

The primary purpose for collecting personal information from users of this website is to provide a high quality and personalised service.

Company Information

www.epgonline.org is a web property of EPG Communication Holdings Ltd (‘the service provider’) and represents the services of subsidiaries, divisions, related entities and affiliates including but not limited to EPG Health Media (Europe) Ltd, Digital Medical Communications Ltd, EPGOnline.org Ltd and IMR International (Australia) Pty Limited.

The registered and business address of EPG Communication Holdings Ltd is at Wallside House, 12 Mount Ephraim Road, Tunbridge Wells TN1 1EE United Kingdom.

Data Control

The Data Controller

EPG Health Media (Europe) Ltd
Wallside House
12 Mount Ephraim Road
Tunbridge Wells
United Kingdom.

Alternatively, to inspect the EPG Health Media (Europe) Ltd entry on the data protection register you may write to:

Data Protection

Information Commissioner
Wycliffe House
Water Lane
United Kingdom

Personal information, including but not limited to, email addresses is also stored by 3rd parties such as our email service provider Mailchimp.

In order to access certain information on this website, you may be required to provide personal information, such as your name, profession and contact details.

The personal information that you submit to this website is governed by this privacy policy.

Some emails or newsletters that we send include tracking to allow us to monitor, understand and improve interaction with the information that we are providing. This is very rarely monitored on a personal or individually identifiable level but is recorded by us.

You may inform us at any time if you do not wish your personal information to be used in this way or if you would like us to delete, amend or update information we hold about you (for example an email address).

epgonline.org will never share your information with third party organisations without seeking your express consent to do so. We will never treat lack of response or silence to such a request as being indicative of consent.

If you submit personally identifiable information about yourself or others on public areas of the website where third-parties may access them (on the blog for example), epgonline.org, nor the service provider, its affiliates, subsidiaries or customers is responsible for protecting use of the information that you present.

What information about you do we collect?

If you register on this website, including via a 3rd party hosted sign-up form (Facebook, Twitter, Linked In), we will collect and store in an electronic format the following information;

Your name
Your email address
A password that you define
Your job title and occupation
Your licence number
Your interests (if provided)
Phone number (if provided)

In addition to your registration information, we collect and process the following information about your behaviour

How frequently you visit our website
How frequently you download materials from the website
What type of content you interact with

General usage information about you that we collect

Regardless of whether you have registered or not, we also store and process anonymised information via Google Analytics and Mailchimp including your:

Device information
Log information (including IP address)
Location information based upon IP address
Browser type and or operating system
Interaction with email messages and other content


This website uses "cookies". A cookie is a text file that our webserver sends to your computer (actually to your browser file) when you access the website.

Cookies enable us to improve your user experience on this website. The cookies we use are necessary to help us provide tailored content and monitor site use which will allow us to improve the website in the future.

Our cookies primarily store analytics information, which is never shared with third-parties. The information that is stored in our cookies is limited to browser information and information derived from IP address. We never store personal or sensitive information in our cookies.

epgonline.org automatically sets cookies for all website users unless they are disabled in the browser settings. Disabling the cookies could lead to the website not functioning properly and you may be unable to view the content in the manner that was originally intended.

Third party cookies

Within epgonline.org we have ‘social buttons’ for services from third-party providers such as Twitter, Facebook, YouTube, Google and LinkedIn.

These enable users to share or bookmark our web pages or view video content. In order to implement these buttons, and connect them to the relevant external sites, there are scripts running from domains outside of this website. If you are logged into such websites or if you use these buttons, the third-party sites are likely to be collecting information about what you are doing on the internet, including on epgonline.org.

We are unable to prevent these sites, or external domains, from collecting information on your usage of this embedded content. We therefore suggest that you check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete such information.

Alternatively, you can set your browser to not accept third party cookies.

By continuing to use epgonline.org you are consenting to the use of cookies within the site. If you would like to receive guidance about cookies including deleting cookies set on your machine, we recommend that you visit http://www.aboutcookies.org.

Outbound Communications with Registered Users

We may use registration information that you provide to periodically notify you of news or other information related to epgonline.org, its services, content updates (sponsored or otherwise) and news. These communications can take the form of electronic (email) or telephone (voice or text) contact.


In addition to compliance in accordance with the United Kingdom Data Protection Act 1998 and the EU Parliament General Data Protection Regulation (GDPR), epgonline.org is in the process of aligning its policies with ISO 27000 Series Standards and will update this page in due course.

Rights and Choices

We may periodically provide to you (via email, phone, or text) marketing communications promoting our services, or those of our customers or our group Companies including EPG Communication Holdings Ltd, EPGOnline.org Ltd, Digital Medical Communications Ltd, and/or other third parties.

You may inform us at any time if you do not wish for your personal information to be used in the manner outlined in this Privacy Notice, or if you would like us to delete, amend or update information we hold about you (for example an email address).

When you receive marketing communications from us, you may indicate a preference to stop receiving further communications by “opting-out” via the unsubscribe instructions provided in the e-mail you receive, or by contacting us using the link at the foot of this page.

For instructions on changing any of your privacy preferences, accessing your information, updating your information, or for any privacy or data-protection-related questions, please contact us.

Your right to be forgotten

Beyond opt-out from communications, you can also contact us and ask for all data relating to your behaviour on our website or interaction with our communications to be removed. Please use the contact link at the foot of this page to let us know you would like all data removed. We will then manually remove all data relating to your registration, web behaviour or interactions with our communications, and then write to you within 14 days confirming the nature of the data held and its removal.

Please note that we may be required to retain some elements of the data for a period after your request to remove it. Nevertheless, we will respond to your request within 14 days to confirm the status. Any information that is deleted from active databases does not guarantee deletion from remaining archives.

How we use your personal data

Information that you voluntarily provide. By registering as a user of this service you agree that your personal data may be used by the service provider for the purposes of periodic contact (where you have consented during registration) or for the purposes of market research.

We collect data you have provided while contacting us, especially using the contact, download, or signup forms on our website. We collect data that you have sent to us through an online survey, event attendance application, or 3rd party hosted sign-up form (Facebook, Twitter, Linked In).

You also agree that the service provider may retrieve information regarding your activity on this and other services under its control and ownership – or where you have used your username and password for access – for the purpose of creating a user activity profile (UAP), regardless of whether that UAP is personally identifiable or not.

The service provider may retrieve anonymous information regarding your activity on this and other services – for the purpose of creating a user activity profile (UAP). The UAP may be anonymised, for example it could be defined as the UAP for “a user thought to be a cardiologist based in the United States” or it could be personally identifiable, including your name, profession, license number, location, content preferences, browsing behaviour profile and other pertinent information as supplied by you.

Regardless of whether the UAP is anonymous or not, the service provider will primarily use the information contained within the UAP to better serve your content needs as part of this and related services.

The service provider may also provide access to your UAP to our subsidiaries and affiliates, and also to 3rd party organisations (including but not limited to pharmaceutical, medical device and other health information companies) for the purposes of market research, clinical trials, studies/promotional or email marketing activity. Such activities are usually infrequent and tailored to reflect your areas of interest based on your UAP.

Your personal contact information (name and email address) will never be passed to these organisations unless you expressly agree separately over and above our Terms of Use and Privacy Policy.

Web Server logs. Like the vast majority of service providers, we automatically gather web server log information – including your browsing behaviour – when you access one of our services.

This information is collected by the computer that hosts our website (called a "web server"). The web server automatically recognises some non-personal information, such as your IP Address, the date and time you accessed the service, the pages you visited, where you came from (e.g. Google), the type of browser you are using (e.g. Internet Explorer), the type of operating system (e.g. Windows 10) you are using, and the domain name and address of your Internet Service Provider. If our site is using cookies (discussed below), the web server will also collect this information.

We also use third party analytics service providers including (but not limited to) Google Analytics. In the same way that we directly collect information about users accessing this service, Google Analytics will – via javascript code inserted in our web pages – obtain, process and analyse similar information about our users.

We often review the server logs and Google Analytics to see which pages are being visited and get a better understanding of how the service is being used by our visitors. We report the performance of those pages (anonymised) to our customers. This allows us to maintain and enhance our service. In addition, in cases of system abuse, we may use this information in conjunction with your Internet Service Provider and/or local authorities to trace the source of any such abuse.

IP Addresses. This website uses Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet Service Provider so that you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a "dynamic" address). Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP address that we collect, or even perhaps a cookie we use, may contain information that could be deemed identifiable. This is because with some broadband connections your IP address doesn't change (it is "static") and could be associated with your personal computer. IP addresses are used as part of the web server log information as stated above.

Cookies. This service uses "cookies". A cookie is a text file that our web server sends to your computer when you access a website. This section details what cookies we set, how to find cookies on your machine, and how to change your privacy settings to restrict the use of cookies.

Cookies enable us to improve your user experience on this service. The cookies we use are necessary to help us provide tailored content and monitor site use. Our cookies primarily store analytics information.

The information relating to the user that is stored in our cookies is limited to browser information and information derived from the IP address; we never store personal or sensitive information in our cookies.

This service automatically sets cookies for all users unless they are disabled in your browser settings. Disabling cookies could lead to the website not functioning properly and you may be unable to view the content in the manner that was originally intended.

By continuing to use epgonline.org you are consenting to the use of cookies by the service and service provider.

We use the following types of cookies on this site:

i) Session Cookies

As you browse around our site, there are often times when we need to remember technical information about you as you move from page to page. We use this technical information in a multitude of ways to enhance your user experience. This cookie contains no personally identifiable information and only lasts until you end your session and leave our site.

ii) Persistent or Login Session Cookie

When you log into a restricted area, we may set a cookie on your PC, to remember your login details. This can be used for your convenience so that on subsequent visits, you aren't required to provide the entire login information again. This cookie will remain on your computer indefinitely, even after you leave our site.

iii) Third party cookies on our sites

epgonline.org does not allow third parties to set cookies on your computer through this website unless these cookies are set at our request and are under our direct control and are not used or accessed by such third parties except as set forth in this statement.

iv) Refusing and/or Controlling Cookies

Most of this website will still be visible to you if you elect not to allow cookies to be placed on your computer; however, certain functions such as becoming a registered user, may not be available. There are different methods for viewing and deleting cookies set on your device, depending on the browser you are using. We recommend you visit the website of the browser’s publisher, where you should be able to find this information, or visit a site such as www.aboutcookies.org.

Uses and Disclosures

We will use your information to respond to requests you may make of us, and from time to time, we may refer to your information to better understand your needs and how we can improve epgonline.org, our products and other services. We may also use your information to contact you and/or provide you with general health information (like information on certain health conditions) as well as information about our products and services. We may also enhance or merge your information with data obtained from third parties for the same purposes.

We may share your information with agents, contractors or partners of the service provider in connection with services that these individuals or entities perform for, or with, epgonline.org. These agents, contractors or partners are restricted from using this data in any way other than to provide services for epgonline.org, or services for the collaboration in which they and the service provider are engaged (for example, some of our products are developed and marketed through joint agreements with other companies). We may, for example, provide your information to agents, contractors or partners hosting our databases, for data processing services, or so that they can mail you information that you requested. epgonline.org requires that such contractors enter into contractual guarantees to observe security and privacy obligations at least as stringent as those set forth in this Privacy Policy.

epgonline.org reserves the right to share your information to respond to duly authorised information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national or company security is at issue, the service provider reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.

We may also provide your information to a third party in connection with the sale, assignment, or other transfer of the business of this website to which the information relates, in which case we will require any such buyer to agree to treat your information in accordance with this Privacy Policy.

Any third parties we share data with (except for governmental agencies to whom disclosure is required by law) will be contractually obligated to provide a level of privacy protection at least as high as that provided for in this policy.


Access and Correction. We provide you with the ability to edit the information that you provided to us in registration by using your personal profile configuration area. You may request deletion of your user account by using the ‘Contact us’ page; you will be notified when your account has been deleted. Content or other data that you may have provided to us and that is not contained within your user account, such as blog posts or comments on other content, may continue to remain on our site at our discretion even though your user account is deleted.

Other Important Information

Minors. You should be aware that this service is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.

External links/websites and affiliates. epgonline.org, EPG Communication Holdings Ltd, our affiliates, subsidiaries, sponsors, advertisers and partners do not accept responsibility for content held within external websites linking to or from this service. The content of any such website in no way represents the opinions of the service provider. Such links are supplied purely as 'suggested links', the content of which is in no way warranted for accuracy or independence.

Changes to this Privacy Policy. We may update this Privacy Policy from time to time. For your convenience, we will make the updated policy available on this page.

epgonline.org reserves the right to add, modify, or delete any of the services offered at any time.

Contact Information

If you have any questions about our policy, please contact us.

© 2018 EPG Communication Holdings Ltd.